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Need help before or after your purchase? Find practical information about shopping at Look Hippie Chic here. The information on withdrawal rights and the statutory guarantee applies to online purchases made by consumers.
How can I check delivery charges?
Available carriers, prices and estimated delivery times are displayed after you enter your address and before you confirm the purchase with an obligation to pay. Charges depend on factors including destination, weight and the chosen service. The final amount appears in the order summary.
When is my order prepared?
Preparation begins after order confirmation and receipt of payment, subject to availability. Our team carefully packs purchases on working days. An order placed after 2 pm may be prepared from the next working day; this does not guarantee dispatch or delivery the following day.
On which days are parcels collected?
Bpost and Mondial Relay usually collect on Monday, Wednesday and Thursday. DPD collects from Monday to Thursday; DHL Express collects from Monday to Thursday depending on orders. For possible dispatch on the same collection day, the order must be confirmed and paid before 10 am for Bpost and Mondial Relay, or before noon for DHL and DPD. Dispatch remains subject to stock availability and timely preparation. After these times, dispatch is scheduled for the carrier’s next collection day, subject to public holidays and service constraints.
What is the difference between dispatch and delivery?
Dispatch means handing the parcel to the carrier; delivery means receiving it at your address or collection point. For Belgium and Luxembourg, transit generally takes 2 to 5 working days after dispatch. For other destinations, check the carrier’s estimate during checkout. Preparation time is additional. Weekends, public holidays and transport disruptions may affect the date of receipt.
How can I track my parcel?
A tracking number or link is provided when available, particularly by email. Depending on the service, the carrier may also send email or text notifications. Check your account and spam folder too. If the stated delivery time has passed or tracking seems unusual, contact us with your order reference; we will check its progress with the carrier.
What should I do if my parcel is damaged or incomplete?
Tell us as soon as possible, providing your order reference and a description. If possible, take photos of the parcel, shipping label and affected items, and keep the packaging to help with checks. You can report visible damage to the driver and refuse an obviously damaged parcel. We will follow up with the carrier. The carrier’s claim deadlines do not remove your statutory rights. Accepting the parcel does not, by itself, remove your rights concerning damaged or non-conforming goods.
How do I exercise my right of withdrawal?
Subject to statutory exceptions, you have 14 calendar days from the day after receiving the goods to notify us of your withdrawal, without giving a reason. Send a clear statement by email or post to our logistics address. Include your name, order reference and the items concerned to help us process it. You may use the model withdrawal form, but this is optional. You then have 14 days from your notification to send the items back.
In what condition should I return an item?
You may inspect and try the item as you would in a shop. Under the statutory conditions, you are only liable for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Pack the return carefully. Keep labels, accessories and original packaging where possible; missing original packaging does not, by itself, remove your withdrawal right. Retain proof of dispatch.
Who pays return postage?
For a change of mind or size, you pay the direct return costs if informed of this before purchase, unless we agree to cover them. For a lack of conformity, contact us before returning the item so we can arrange the process. We cover the necessary costs of bringing the item into conformity.
How am I refunded after withdrawal?
We refund the price actually paid for the affected items using the original payment method, unless you expressly agree to another method at no extra cost. Store credit or a voucher is not imposed. If you withdraw from the whole order, we also refund the initial delivery charges up to the cost of the cheapest standard delivery offered; the extra cost of a more expensive delivery method you selected is not refunded. Refunds are made without undue delay and within 14 days of your notification. We may withhold the refund until we receive the goods or evidence of their return dispatch, whichever occurs first.
Can I return sale or promotional items?
Yes. Sale and promotional items have the same withdrawal rights as other online purchases. Only statutory exceptions can exclude the right, including clearly personalised goods, rapidly perishable goods or certain sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons. These exceptions only apply where their statutory conditions are met and do not limit rights concerning a lack of conformity.
What if my item is faulty or different from what I ordered?
Contact our customer service with your order reference and a description; photos may help. For new goods purchased by consumers, the statutory guarantee covers lack of conformity that becomes apparent within two years of delivery. Notify us as soon as possible and in any event within two months of discovering the defect. You are entitled to repair or replacement free of charge under the statutory conditions; a price reduction or termination of the contract is available where the legal conditions are met. Withdrawal deadlines and carrier claim deadlines do not limit this guarantee.
Can I choose an exchange or store credit?
Contact us if you prefer an exchange or store credit. We will check the options and stock availability. This solution requires your agreement and does not automatically replace a refund due by law. If a voucher is agreed, we will provide its code and terms of use.
Which payment methods are available?
Depending on the options available at checkout, you can pay by bank card through Stripe, PayPal or bank transfer. The payment methods actually offered are shown before you confirm payment. We do not accept cheques.
How do I pay by bank transfer?
Select bank transfer if available and follow the instructions in your order confirmation, including bank details and the required reference. Enter your exact order reference in the payment description. Preparation starts after payment is received, so bank processing time is additional. Follow the payment deadline in the instructions and contact us if you experience difficulty.
How do I create an account, sign in or reset my password?
Click the sign-in icon or your account and select registration or sign-in. Complete the required fields and follow the instructions. If you forget your password, use the reset link on the sign-in page and check the email you receive, including your spam folder. Never share your password with our customer service.
Where do I send returns and how can I contact you?
Return address and logistics department: Look Hippie Chic — MAISON HALLEUX SRL
45 rue de l’Esplanade
4141 Louveigné — Sprimont
Belgium. Contact: contact@lookhippiechic.com or +32 (0)4 360 85 36, Monday to Thursday. For a faulty item, contact us before dispatch so we can arrange its handling.
How can I become a business reseller?
Contact us for B2B prices and terms. Consumer withdrawal rules do not automatically apply to business purchases.